Help
Frequently asked questions
Answers to the most common questions about our products, our technologies and how to buy.
Which technology is right for me?
It depends on what you are looking for: the silky feel of bamboo, a fabric that stays clean for longer, an earth connection… On our technologies page we explain each one and which products feature it. If you are unsure, write to us and we will advise you personally.
Where can I buy the products?
Very soon you will be able to buy them on Miravia, using the button on each product page. In the meantime, you can save them to your cart or favourites and write to us to check availability.
How do the cart and favourites work?
Tap “Add to cart” or the heart on any product. Your selection is saved on this device and is always at hand in the icons at the top of the website. Once online shopping is live, you will be able to complete your order from there.
Do you ship? How long does it take?
Yes. We ship from our warehouse in Cocentaina (Alicante, Spain). Delivery time and shipping cost are shown on each product before you complete your purchase.
Can I return a product?
Yes. As with any distance purchase, you have 14 calendar days from receipt to withdraw from the purchase. Returns are requested from the order itself, in the shop where you bought it.
How should I wash my products?
Always follow the instructions on each product’s label. As a guide:
- Sleep mask and pad: wash at 30 °C maximum; do not bleach, tumble dry, iron or dry clean.
- Turmalink mattress protector: machine wash at 30 °C.
- Insoles: with a damp cloth and a little soap, without soaking them.
Do the fabric’s properties last through washing?
It depends on each technology. On the Turmalink protector, the luminescent seal is permanent and will always show under UV light; what begins to decline after around 20 domestic washes, according to tests, is the treatment’s activity. The Q10 and hyaluronic acid microcapsules in the bamboo fabric are released with friction and wear out over time with use and washing. To preserve the finishes, follow the washing instructions on the label.
How can I check that the fabric carries the treatment?
With an ultraviolet torch. On the Turmalink protector, the TURMALINA seal and a pattern of hexagons appear. The Biocrystal® print is phosphorescent, so it also shows up under UV light.
Do the Bio-Ground sheet and the Orgon.INK cushion use electricity?
No. Their cable only uses the earth contact of the socket and draws no current. Simply plug it into an earthed socket.
What sizes do you have?
We are updating the sizes of all our products and you will see them on each product page very soon. If you need a specific size, ask us.
Do you sell to shops, hotels or spas?
Yes. We work with shops, distributors, hotels, spas and wellness centres. Contact us and we will send you our information for professionals.
Who is behind Bruna Marina®?
Bruna Marina® is the brand of Representaciones de Descanso, S.L., a textile company from Cocentaina (Alicante, Spain). Discover our story on Who we are.